Privacy Policy

Active Digital Solutions (ADS) values your privacy. This policy explains how we collect, use, and protect your personal information.

1. Who we are

• Active Digital Solutions provides digital phone lines and related services to households in the UK

2. Information we collect

• Contact details (name, address, email, phone)

• Payment details (securely processed by our payment provider, not stored by ADS)

• Service usage details (such as call records, billing, troubleshooting logs)

• Technical data (IP address, browser, cookies)

3. How we use your information

• To provide and manage your phone services

• To process payments and send invoices

• To offer customer support and resolve issues

• To comply with legal and regulatory obligations

• To inform you about service updates (you can opt out of marketing at any time)

4. Sharing your information

• We do not sell your data. We may share it only with:

• Payment processors and banks

• Telecom carriers for routing calls

• Regulators or law enforcement if legally required

5. Your rights

• Under UK GDPR, you have the right to access, correct, delete, or restrict your personal data. You can also request portability of your data or object to certain uses

6. How long we keep data

• We keep your information as long as you are a customer and for a reasonable period afterwards for legal and accounting purposes

7. Cookies

• Our website uses cookies for functionality and analytics. You can disable cookies in your browser

8. Contact us

• For any questions, contact:     

          Active Digital Solutions Ltd

          Email: Support@activedigitalsolutions.co.uk

          Phone: 01204 213227

          Address: 6 Gorsey Clough Walk, Bury. BL83JU